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Policies and Shipping

Agee's Web Site Return and Refund Policy

Exchanges

 

Agee's will exchange current items purchased from our web site if returned with the original box, packaging, all manuals and accessories within 30 days of purchase. All Shipping/Handling charges are paid by you, the customer.

Refunds

Agee's will refund to the original purchaser, less a 15% restocking fee, most  current items if returned with the original box, packaging, all manuals and accessories within 30 days of purchase. Proof of purchase is required for all refunds or exchanges and merchandise must be in new condition, including the original box, packaging, all manuals and accessories. The value of missing items will be deducted from the credit amount of a return. Shipping/Handling costs are not refundable. All shipping costs are the responsibility of you the customer.

Closeouts

Closeout items are sold on a "final sale" basis and as such are final.  No returns or exchanges will be given on these items.

Where to Send

Please ship your package to:

Agee's Bicycle Company, Inc.
Attn: Internet Returns/Exchanges
7439 West Broad Street
Richmond, VA 23294-3636

 

In-Store Exchange and Refund Policy

 

Receipt:

Customers must provide original receipt for all exchanges, returns, price matches, and warranty repair service. Agee's does not maintain records of customer sales receipts.

Exchange and Return Time Period:

24 hours on car racks and car rack accessories

24 hour exchange on bicycles or jogging strollers that have not been used. These items are non-returnable.

30 days for general merchandise

Non-Returnable Items

Items not able to be returned include

Bicycles

Jogging Strollers

Shoes that have been worn or had cleats installed

Damaged or abused items

Tools that have been opened or taken out of their packaging

Items that are missing hardware or accessories

Items whose original packaging is damaged or not present

Gift Cards

Energy Supplements

Used Items

Layaways

Special orders

Refund Method:

Refunds will be given in the same form as the original purchase. However when the item was purchased with cash, in an amount greater than $100, the refund will be given in the form of a mail check within 10 business days of the return. Refunds involving credit, debit or gift cards will be credited first to the original purchasing card and if that is not available then will be credited to a gift card.

Privacy Policy

Privacy Statement for http://www.ageebike.com and http://www.agees.com
Agee's Bicycle Company, Inc. has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website: http://www.ageebike.com and http://www.agees.com.

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and your shopping cart.

This site contains links to other sites. http://www.ageebike.com and http://www.agees.com are not responsible for the privacy practices or the content of such Web sites.

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information (like their email address) and financial information (like their account or credit card numbers). Contact information from the order form is used to send orders to our customers. The customer's contact information is used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below. Financial information that is collected is used to bill the user for products and services.

Our online surveys ask visitors for contact information (like their email address). We use contact data from our surveys to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. Users may opt-out of receiving future mailings; see the choice/opt-out section below.

Security
This site has security measures in place to protect the loss, misuse and alteration of the information under our control using SSL

Choice/Opt-Out
Our site provides users the opportunity to opt-out of receiving communications from us.

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service.

1.You can send email to info@agees.com'); //-->
2.You can call the following telephone number: 804-672-3441
Correct/Update
This site gives users the following options for changing and modifying information previously provided.

1.Email info@agees.com '); //-->
2.Call the following telephone number: 804-672-3441
Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact

Agee's Bicycle Company, Inc.
7439 West Broad Street
Richmond, VA 23294-3636
info@agees.com

 

Agee's West Broad

7439 W. Broad St.
Richmond VA 23294
804-672-3441

Four stoplights west
of Glenside Dr.

  EZ Free Parking

Hours of operation:

Mon-Fri 10am-7pm
Sat 10am-5:30pm 
Sun-11:30am-4:30pm

Agee's Midlothian

11020 Midlothian Trnpk
Richmond VA 23235
804-794-6754

One block west of
Johnston Willis Hospital 

  EZ Free Parking

Hours of operation:

Mon-Fri 10am-7pm
Sat 10am-5:30pm
Sun-Closed

Agee's Cary Street

3116 W. Cary St.
Richmond VA 23221
804-353-4888

Next to Can Can
Restaurant.

Hours of operation:

Mon-Fri 10am-7pm
Sat 10am-5:30pm
Sun-Closed